Frequently asked questions

Yes. Adelene offers worldwide shipping, allowing customers around the world to enjoy our carefully selected collections.

Each product includes sizing information to help you choose the best fit. If you need assistance, our customer support team will be happy to help.

No. You can complete your purchase as a guest. Creating an account allows you to easily track your orders and receive updates about new collections.

Shopping with Adelene is simple. Choose your favourite piece, select your size, add it to your cart and complete your secure checkout. You will receive an order confirmation by email once your purchase is completed.

Yes. We want you to feel confident shopping with Adelene. If your item does not meet your expectations, please contact our customer support team according to our return policy.

Yes. Once your order has been shipped, a tracking number will be sent to your email.

Yes. Your security is our priority. All payments are processed through secure and encrypted payment systems designed to protect your personal information.

We accept secure online payment methods available during checkout.

Delivery times may vary depending on your location. After your order has been processed, you will receive tracking information by email so you can follow your order journey.

Items must be unused, unworn, with original packaging and labels attached.

Our customer support team is available to assist you with orders, sizing and any questions before or after your purchase. Contact us through our support page and we will be happy to help.

Yes. Every piece is selected with attention to style, elegance and quality to offer a refined fashion experience.